Senior Professional Services Engineer - Implementation and Onboarding

Remotefull timeRemote

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senior

$140k–$160k

H1B: no

Cortex Senior Professional Services Engineer at Cortex responsible for leading customer engagements from kickoff through delivery and handover. This role focuses on designing, implementing, and scaling Cortex setups through consultative, hands-on approaches.

Responsibilities

Lead end-to-end delivery of Cortex Onboarding & Implementation packages, from kickoff through handover, via structured enablement workshops and tailored customer engagements
Serve as the main technical point of contact during implementation to troubleshoot issues, investigate bugs, and raise product feedback
Act as a trusted, consultative advisor, helping customers make informed design and implementation decisions
Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain
Advise on and implement data modeling strategies within Cortex (entities, relationships, ownership); create and communicate architecture diagrams for Cortex setups and ingestion pipelines
Guide customers on data ingestion automation, ownership, reporting and orchestration approaches (e.g. GitHub Actions, Argo)
Create customer-facing learning guides, walkthroughs, and best-practice documentation
Plan and facilitate enablement workshops for different audiences (engineering, platform, product, leadership)
Contribute internal content on advanced technical use cases and implementation patterns
Experience in customer-facing technical roles, such as Professional Services, Technical Consulting, Solutions Architecture, Platform Engineering (with customer exposure), or similar
Hands-on experience integrating SaaS tools via APIs, webhooks, and ingestion pipelines

Qualification

Starting Salary RangeCompetitive Equity PackageNational medicalUnlimited PTO & flexible working hours401k planGender-neutral parental leavePet Insurance

Required

Familiarity with modern engineering ecosystems (CI/CD, GitHub/GitLab, cloud providers, observability, incident management)
Comfortable working with JSON and YAML (Python, SQL, and scripting are a plus)
Starting Salary Range: $140,000 - $160,000
Competitive Equity Package
National medical, dental & vision insurance (we cover 100% for employees!)
Unlimited PTO & flexible working hours
401k plan
Gender-neutral parental leave
$1000 yearly Learning & Development stipend
$400 monthly perks stipend (use it on anything)
Pet Insurance