Product Operations Associate

New York, NYfull timeOn Site

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entry

$90k

H1B: no

Fortuna Health Product Operations Associate at Fortuna Health responsible for scaling volume across states and collaborating with Engineering to streamline processes. Provides consumer support and identifies product improvement opportunities.

Responsibilities

As an early operations hire at Fortuna, you’ll play a critical role in shaping how our service is delivered - and how our company scales. You will work directly on solving the most foundational problems for our clients and partners. We work fully in-person 5 days a week out of our NYC office, and believe deeply in the value of a focused, supportive, and tight-knit team.
Your main responsibilities as a product ops associate will include:
Process Operations - Ensure we can scale volume across numerous states, working closely with Engineering to streamline processes:
Review and process high volumes of consumer applications, tracking learnings and patterns for Engineering
Understand nuances / edge cases across state and Medicaid programs (no prior experience necessary)
Identify patterns in user behavior across the full product to collaborate with engineering on product features and address bugs
Consumer Operations - Ensure our Fortuna consumers have the best experience:
Provide timely, empathetic, and high-quality consumer support
Understand and investigate consumer needs and pain points
Collaborate with engineering to identify opportunities to improve user experience and reduce support needs
This role is for you if you want to move fast and learn faster at a startup. You’ll thrive here if you see startups as the ultimate launchpad for your career and want to get deep in the weeds of building. You’ll get exposure to early‐stage company building, working across Operations and Engineering. You’ll have a unique opportunity to influence what we build and how we build it. Some words we think of when we think of our ideal fit: scrappy, high-grit, reliable, resourceful, open-minded, humble, and empathetic

Qualification

There's plenty of greenfieldWe're looking for a rockstar operatorRespectful Disagreement

Required

Our philosophy is that everyone should be product-oriented. We’re fundamentally building a consumer product for the masses. You will be in a unique position to understand both our enterprise clients and our end users. The challenge for you is to help balance the needs of both while remaining committed to our core user experience.
There's plenty of greenfield, exploratory work to be done. We need someone to be able to take an ambiguous problem and run with it. As workflows mature, you'll be expected to own them end-to-end without heavy oversight.
We're looking for a rockstar operator: someone energetic, detail-oriented, and capable of managing context for multiple clients comfortably. Speed and quality aren't a tradeoff here—we expect both.
Respectful Disagreement
We believe it's crucial to be able to openly disagree with anyone on the team. We are looking for someone who doesn't shy away from conflict, but is respectful and empathetic in their approach and always open to different ideas.
It's important to be able to admit when you're wrong. We are looking for a low-ego teammate who is able to take failures in stride and grow from them.
0-1 years of experience (internships count, recent graduates welcome to apply)
Strong written and verbal communication skills
Strong attention to detail—you take pride in doing the little things right (especially when nobody’s looking)
Strong analytical and problem-solving mindset. You’ll use numbers to make decisions (Excel/GoogleSheets), but don’t need prior technical experience
Ability to work 5 days per week in-person in NYC