Data Analyst Intern

Amsterdam, NHinternshipOn Site

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entry

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Lucidmotors Data Analyst Intern at Lucidmotors supporting the Customer Experience team by turning customer and operational data into actionable insights. Assist in maintaining dashboards and analyzing customer care performance metrics.

Responsibilities

Support the maintenance and improvement of dashboards related to Customer Care, Voice of the Customer (VoC), and Customer Journey performance
Help ensure data accuracy and consistency across reporting tools such as Power BI and Tableau
Assist in monitoring key performance indicators such as NPS, CSAT, response times, and resolution rates
Support the analysis of customer care performance, including ticket volumes, SLAs, and resolution trends
Help identify patterns, inefficiencies, and opportunities for improvement through data analysis
Prepare recurring reports and dashboards for team reviews and leadership updates
Assist in combining survey results, customer feedback, and operational data into clear insights
Support the analysis of customer feedback to identify common themes, pain points, and trends
Contribute to Customer Journey analysis across Sales, Delivery, and Aftersales
Work with different teams such as CX, Service, Retail, and Digital to gather data inputs and business context
Support small improvements in reporting processes, including data clean-up and basic automation
Present findings in a clear, structured, and easy-to-understand way

Qualification

Strong interest in data analysisComfortable working with dataDetail-oriented and organizedEager to learnAble to communicate clearly in EnglishBasic exposure to SQLInterest in customer experiencePrevious academicWhat you’ll gain

Required

Currently enrolled in a Bachelor’s program in a field relevant to this internship, such as Data Analytics, Business Analytics, Economics, Statistics, Business Administration, or a similar quantitative or analytical study
Looking for an internship where you can apply your academic knowledge in a practical business environment
Strong interest in data analysis, customer experience, and using insights to improve processes or services
Good working knowledge of Excel or Google Sheets, including formulas and pivot tables
Comfortable working with data, spotting patterns, and approaching problems in a structured way
Detail-oriented and organized, with the ability to manage multiple tasks at once
Eager to learn, open to feedback, and proactive in asking questions
Able to communicate clearly in English, both written and verbal
Enjoy working collaboratively with different stakeholders and teams

Preferred

Familiarity with data visualization tools such as Power BI or Tableau
Basic exposure to SQL, Python, or R
Interest in customer experience, digital journeys, service operations, or the automotive/EV industry
Previous academic, internship, or project experience involving data analysis, dashboards, reporting, or customer insights
What you’ll gain
Hands-on experience working with real business and customer data in an international company
Insight into how data supports decision-making across different parts of the customer journey
The opportunity to develop your analytical, reporting, and communication skills in a practical setting

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU

Company

Lucidmotors

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Source: greenhouse

Active within the past hour

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