Responsibilities

At Taara, we are looking for a skilled technical problem solver to join our team. This Senior Technical Escalations Engineer will be responsible for replicating complex field issues, performing deep-dive root cause analysis on wireless optical communication (WOC) products, and driving strong alignment and shared understanding among our customer support, network operations, product and engineering teams. You’ll also be a primary owner of our user acceptance testing work streams, helping to ensure that our hardware and software enhancements will work seamlessly in the array of network environments in which our customers deploy our products.
How you will make 10x impact:
Advanced Troubleshooting: Act as the Tier 3 escalation point for complex technical issues that require more than just a reboot.
Knowledge Engineering: Translate your findings into actionable intelligence. You’ll draft troubleshooting guides, Method of Procedures (MOPs), and internal resources to level up our frontline support teams.
Issue Replication & RCA: Build lab environments to replicate customer-reported performance issues. Perform root cause analysis (RCA) on hardware and networking failures in close partnership with Engineering.
Quality Assurance & UAT: Assist with User Acceptance Testing (UAT) by performing QA in diverse customer environments and various network configurations to ensure stability before full rollouts.
Cross-Functional Collaboration: Work directly with Product, Network Operations, and Engineering to influence product improvements and prioritization based on observed field data and recurring issues.
What you should have:
Experience: At least 10+ years of experience in technical solutions engineering, test
Networking Guru: Strong hands-on experience in Layer 2 and Layer 3 networking protocols.
Deep understanding of network protocols, topology, and hardware performance like STP, BGP, SNMP, TCP/IP, Ethernet, HTTP or equivalent
Must be comfortable diagnosing routing adjacency failures, Layer 2 loops, VLAN/trunking issues, asymmetric routing, packet loss, link failures, and network failover behavior.

Technical Escalations Engineer at Taaraconnect · LumiJobs

Technical Escalations Engineer

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Taaraconnect

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