Enterprise Customer Success Manager at Lumos · LumiJobs
senior
$160k–$180k
H1B: no
Lumos Enterprise Customer Success Manager at Lumos responsible for onboarding, adoption, expansion, and retention of strategic customers. Guide customers through implementation and influence product roadmap based on customer insights.
Responsibilities
Partner with Account Executives and Solutions Engineers for seamless handoff from prospect to customer
Ensure kickoff and implementation goals are met with ROI achieved within expected timeline
Build and execute account strategies to drive adoption, expansion, and retention
Develop multi-threaded, executive-level relationships and deliver QBRs/EBRs
Surface customer insights to influence product, marketing, and GTM
Guide customers on Lumos best practices and technology strategy
