Lyft Account Manager managing and growing a portfolio of strategic healthcare and HCBS partners. Serves as trusted advisor and drives revenue growth through partnership expansion and technical integration.
Responsibilities
Own relationships across a portfolio of strategic healthcare partners and Home & Community Based Services (HCBS) partners, serving as their primary point of contact and trusted advisor
Drive quarterly revenue goals by expanding existing partnerships and identifying new business opportunities within identified segments
Partner with engineering and product teams to guide technical integrations, ensuring partners are set up for success and fully leveraging Lyft's API platform capabilities
Develop a deep understanding of each partner's business, goals, and challenges — using data to uncover opportunities for growth and operational improvement
Build expertise in healthcare transportation to anticipate partner needs and add strategic value beyond day-to-day account management
Collaborate cross-functionally with teams across strategy, product, marketing, and legal to deliver for your partners
Lead change management efforts and proactively identify ways to improve processes and drive efficiency
Maintain accurate forecasts and pipeline management in Salesforce CRM
4+ years of experience in account management, business development, management consulting, or a related field
A proven track record of exceeding revenue targets in a quota-carrying role
Healthcare industry knowledge, including familiarity with payers, providers, value-based care, and HCBS models
Strong analytical skills — comfortable pulling, interpreting, and presenting data to support partner decisions
Qualification
Strong analytical skillsExcellent communication skillsCollaborative
Required
4+ years of experience in account management, business development, management consulting, or related field
Proven track record of exceeding revenue targets in quota-carrying role
Healthcare industry knowledge including payers, providers, value-based care, and HCBS models
Strong analytical skills
Excellent communication skills
Collaborative, team-first mindset
Strong organizational and project management skills
