Klaviyo Director, Global Field Enablement at Klaviyo to own enablement strategy and operating model across GTM and post-sale lifecycle. Responsible for driving measurable outcomes like ramp time, quota attainment, and pipeline conversion.
Responsibilities
Own the enablement KPI framework and partner with GTM, Product, and Marketing leaders to build a shared roadmap
Design and deliver enablement across the full customer lifecycle including pipeline generation, selling, account management, and post-sale activities
Build and maintain playbooks, frameworks, battlecards, objection-handling guides, and talk tracks
Lead planning and execution of product launches and Field Kickoff events
Own end-to-end program management of Field Kickoff including timeline, workstreams, logistics, executive alignment, messaging, and content
Own the global enablement tech stack
Qualification
10+ years in enablement5+ years in subscription/SaaSGlobally mindedChange-oriented
Required
10+ years in enablement, L&D, PMM, or related roles spanning at least two customer-facing functions (e.g., sales and CS, or sales and business development).
5+ years managing and developing high-performing teams, ideally across multiple regions.
5+ years in subscription/SaaS, preferably a hyperscale cloud-native platform, with a proven record scaling enablement for GTM orgs of meaningful scale.
Comfortable owning enablement for both top-of-funnel/pipeline generation (BDR/SDR) and closing/post-sale motions, recognizing these require distinct coaching and content approaches.
Strategic leader with a vision for global field enablement, able to set and own enablement strategy across the full customer lifecycle and influence cross-functional VPs.
Globally minded, balancing central and regional decision-making and creating space for regional autonomy.
Strong relationship-builder able to lead and influence in a highly matrixed organization (Sales, Business Development, Marketing, Product, Partnerships, CS), including driving alignment with peer enablement teams without direct authority.
Exceptional coach committed to the professional development of team members and leaders.
Strong point of view on GTM methodology and how CS, Sales, Business Development, Marketing, and Partnerships work together.
Fluent with modern GTM/enablement technology (conversation intelligence, content/knowledge platforms, LMS) and a working point of view on where AI can responsibly improve productivity; experience piloting or scaling AI-enabled tools is a strong plus.
Experience partnering with Revenue/GTM Operations to align enablement with systems, process, and data.
Change-oriented, data-driven, and action-biased, with a track record of making new behaviors stick rather than delivering one-time training.
