Customer Success Specialist at Doordashusa · LumiJobs

Responsibilities

We are looking for a Customer Success Manager (CSM) to drive the long-term success of our customers by supporting them across the full lifecycle, including activation, adoption, and growth. This role blends scaled execution with higher-touch relationship management, ensuring customers receive a more personalized experience while still operating efficiently across a broader portfolio. Through meaningful engagement and innovative technology solutions, you will empower restaurant and hospitality operators to achieve their business goals and maximize the value of our platform.
You’re excited about this opportunity because you will...
Manage a Hybrid Book of Business. Own a mid-sized portfolio of customers, balancing scaled engagement with more personalized, higher-touch interactions, including in person meetings, to drive strong customer health and adoption.Drive Adoption, Retention, and Growth. Execute success strategies across onboarding, product adoption, and ongoing engagement to achieve gross and net retention targets, while identifying expansion opportunities and partnering with Account Management to drive growth.Deliver Personalized Customer Experiences. Develop and execute tailored success plans and business reviews, with a mix of virtual and in-person engagement, building deeper relationships with key stakeholders.Act as a Trusted Advisor. Build strong, long-lasting relationships with customers, guiding them on best practices and helping them achieve measurable business outcomes through our platform.Leverage Data to Drive Strategy. Maintain data integrity and analyze key metrics, including ROI and product usage, to identify opportunities, mitigate risk, and make informed recommendations that improve customer performance.Build Product and Industry Expertise. Become an expert on the SevenRooms platform, providing both technical and strategic guidance to help customers optimize their use of our solutions.Collaborate Cross-Functionally. Partner closely with Account Management, Sales, Product, and other teams to ensure a seamless customer experience and drive alignment on customer goals and growth opportunities.
We’re excited about you because...
You have 3+ years of experience working in Customer Success, Account Management, or a similar customer-facing role with strong verbal and written communication skills.
You have experience managing a portfolio of customers with varying levels of complexity, and can balance efficiency with personalization.
You are comfortable building relationships with stakeholders and can influence outcomes through strong communication and business acumen.
You are data-driven, with the ability to interpret performance metrics and translate insights into actionable strategies.
You are highly organized, with the ability to manage multiple priorities while maintaining attention to detail and focus on strategic objectives.
You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems.
Prior experience working in the hospitality or restaurant industry is a strong plus.

Customer Success Specialist

Responsibilities

Qualification

Required

Benefits

Company

Doordashusa

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