Krea Founding Customer Success Manager at Krea responsible for onboarding, adoption, renewals, and expansion of AI creative tools. Works closely with creative teams and acts as liaison between customers, product, and sales.
Responsibilities
Own post-sale customer success: onboarding, adoption, renewals, and expansion
Help customers integrate Krea into their creative workflows and daily work
Drive product adoption across our core customer profiles
Communicate new feature and product updates (we ship weekly)
Track usage and customer signals to help customers get more value
Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal
Program manage webinars and workshops in partnership with our creative leads, from planning content through execution
Share customer feedback with the product and marketing teams and help shape what we build
Qualification
Commercially mindedProduct-focused mindsetProactiveA creative background (e
Required
Experience in Customer Success or Account Management
Commercially minded, with a track record of renewing and growing customer accounts
Product-focused mindset, with experience in onboarding and implementation
Strong communication and interpersonal skills - you're great at building and maintaining relationships
Proactive, ownership-driven attitude and comfort working in an early-stage environment
Preferred
A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
