Technical Program Manager I at Axon · LumiJobs

Responsibilities

Join Axon’s Enterprise Professional Services team and help large, complex organizations unlock the full value of Axon’s technology ecosystem. In this role, you will support Enterprise customers across multiple Axon products, including Fusus, helping them address meaningful operational challenges through scalable, integrated software solutions.
As a Technical Program Manager, you will partner closely with Enterprise customers to understand their needs, translate those needs into clear requirements, and support successful implementations across multiple platforms. You will operate effectively in complex environments, take ownership of your work, and collaborate with customers and internal teams to drive adoption, efficiency, and measurable outcomes. This role is well suited for someone who is motivated by impact, works well under pressure, and values teamwork and accountability.
Location: Based out of one of Axon’s US hub sites (Atlanta, Boston, Scottsdale, Seattle, or Sterling metro areas). This role follows a hybrid schedule with onsite collaboration Tuesday through Friday and remote flexibility on Mondays, unless an approved accommodation is in place.
Travel: Up to 30%
Reports To: Manager, Professional Services
Serve as a core member of the Professional Services team supporting Enterprise customer implementations across Fusus and additional Axon products.
Lead discovery sessions with Enterprise customers to understand business processes, operational goals, and system considerations across multiple stakeholders.
Translate customer needs into clear, structured business artifacts, including functional requirements, user stories, workflows, and process documentation.
Partner with Project Managers, Solution Architects, and Product teams to support the design and delivery of multi-product solutions.
Work with customers to configure Axon software solutions in alignment with business objectives and organizational needs.
Evaluate solution options and trade-offs, providing practical input that supports sustainable and scalable outcomes.
Design, execute, and document User Acceptance Testing to validate solutions against defined Enterprise use cases.

Technical Program Manager I

Responsibilities

Benefits

Company

Axon

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