Blitzy IT Service Desk Engineer provides Tier 1 technical support, manages service desk tickets, supports new hire onboarding, and participates in infrastructure projects. The role includes managing MDM platforms and network troubleshooting.
Responsibilities
Blitzy is looking for an IT Service Desk Engineer to serve as a frontline technical resource for our growing team. In this role, you'll handle day-to-day service desk tickets, support new hire onboarding, and manage end-user access across our core business applications. You'll also play a role in higher-level projects, including MDM rollouts, VPN configuration, RBAC implementation, and office buildouts, working closely with cross-functional teams to keep Blitzy running smoothly as we scale.
What Success Looks Like
Employees receive fast, reliable Tier 1 support in person and remotely, consistently meeting SLA targets
New hires are onboarded smoothly, with all accounts, devices, and application access provisioned on time
Internal documentation is thorough, current, and easy for the team to reference
Design-level decisions on infrastructure and security projects are informed by your input and follow-through
Cross-team relationships are strong, with IT viewed as a proactive, trusted partner across the business
Areas of Ownership
Day-to-day service desk ticket management and resolution
Okta administration and general employee services support
New hire onboarding, including account provisioning and application access
Management and troubleshooting of network stacks, both wired and wireless
Qualification
Hands-on experience supporting MacWorking knowledge of Slack
Required
2+ years of experience in IT support or service desk role
Associate's or Bachelor's degree in Computer Science, IT, or related field
Hands-on experience supporting Mac, Windows, and Linux computers
Working knowledge of Slack, Google Workspace, Okta, Zoom, and JIRA
Experience with MDM tools such as Jamf and Intune
Basic wired and wireless network troubleshooting skills
Ability to lift and move equipment weighing 50 lbs or more
