We’re looking for an Activation Specialist to join the Customer Experience team. In this role, you’ll work with new customers during their first weeks on LangSmith, helping them move from signed contract to a working platform that is ready for agents in production. You’ll focus on activation milestones such as admin setup, user onboarding, traces flowing, evaluations in place, and customer teams feeling confident enough to keep building independently.

Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.

Guide customers through core LangSmith setup and production readiness topics, including security, org design, workload isolation, and integration questions.

Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and coordinate support when deeper expertise is needed.

Help customers build their first evaluation workflows, define what “good” looks like, and confirm they can debug a production trace independently.

Route customers to the right resources and turn recurring onboarding questions into runbooks, documentation, and repeatable processes.

Surface customer friction to Product and Engineering early and track activation metrics such as time to first trace, first evaluation, and production run.

What You’ll Bring

2–4 years of experience in a customer-facing role such as support, customer success, account management, onboarding, or a similar function.

A strong desire to work directly with customers and build productive, trusted relationships.

Excellent organization and follow-through, with a track record of keeping customers and internal partners aligned.

A proactive, industrious approach to learning new tools, solving problems, and rolling up your sleeves.

Activation Specialist, NYC

Responsibilities

Qualification

Preferred

Benefits

Company

Langchain

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