As a Success Coach, you’ll manage a caseload of students throughout their journey at Campus. You’ll guide them through course planning, accountability, time management, and tough conversations, helping them connect their day-to-day work to their long-term goals. You’ll be responsible for proactive outreach, relationship building, and backend documentation, balancing care and clarity while navigating a high-paced, emotionally complex role.
This is not a reactive advising job. You’ll need to reach out persistently, pivot in real time, and coach students through moments of self-doubt, struggle, and celebration.
You’re excited about this opportunity because you will...
Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
Help students break down big goals into actionable next steps
Track progress using various dashboards
Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently
Balance a caseload of 50-75 students, triaging by risk and term
Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
Adjust quickly to changing tools, processes, or term-based priorities
Qualification
Background in educationWhat you’ll getMedicalFertility benefits via Carrot
Preferred
Background in education, psychology, nonprofit, coaching, or advising
Background in fast-paced or startup environments
What you’ll get:
A compensation package that includes a base salary $47,000-$56,000 + equity grant
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.
Medical, dental, and vision insurance
Fertility benefits via Carrot
Hybrid work schedule (Monday & Friday remote; Tuesday-Thursday in-office)
