Technical Account Manager

New York Cityfull timeRemote

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Technical Account Manager at Clera · LumiJobs

senior

$90k–$122k

H1B: no

Clera Technical Account Manager at Clera will be the primary technical contact for startup clients, driving platform adoption and growth outcomes. The role involves translating client needs into technical requirements and collaborating with product and engineering teams.

Responsibilities

This is a customer-facing technical role at an early-stage AI-powered SEO and content marketing platform, sitting at the intersection of product, engineering, and customer success. You'll be the primary point of contact for a portfolio of fast-growing startup clients, helping them unlock measurable growth outcomes through the platform. The role matters because client success is directly tied to product adoption and revenue growth.
Serve as the primary technical contact for clients, driving platform adoption and measurable growth outcomes.
Translate client needs into clear technical requirements and coordinate with product and engineering teams to deliver solutions.
Onboard and coach customers on best practices to help them optimize their marketing ROI.
Monitor client success metrics and provide strategic recommendations to continuously improve results.
Collaborate cross-functionally with product, engineering, and customer success teams to resolve issues and ensure value realization.

Qualification

High technical aptitudeBackground in marketing services or SEO

Required

Experience working at a fast-growth startup with a demonstrable track record of delivering measurable wins.
Hands-on familiarity with marketing automation tools, data workflows, and integrations (e.g., CRM, analytics, or SEO platforms).
Proven ability to onboard and coach customers toward successful platform adoption and ROI optimization.
Strong cross-functional communication skills — able to bridge technical and non-technical stakeholders effectively.
Impeccable written and verbal communication skills for persuasive, clear client interactions.
High technical aptitude; strong CS fundamentals or equivalent problem-solving capability is a plus.
Comfortable operating independently in a fast-paced, ambiguous environment — no need for close direction.
Background in marketing services or SEO is a plus.

Preferred

Background in marketing services or SEO
Strong CS fundamentals or equivalent problem-solving capability

Company

Clera

View company page

Source: ashby

Active within the past hour

Remote-friendly

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High technical aptitudeBackground in marketing services or SEO

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