Customer Success Manager

Required

• We are looking for a Customer Success Manager who is executive-level communicator, deeply relationship-driven, and solutions-oriented to join our Customer Success team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to build and nurture deep strategic partnerships with clients, serve as a trusted advisor at the executive level, and drive measurable partner growth and retention.
• Strong executive communication skills, emotional intelligence, and a data-driven approach to relationship management is essential, along with experience in Customer Success, Account Management, or senior client-facing roles managing accounts. The ability to manage a complex, high-demand portfolio with autonomy, navigate high-pressure escalations with composure, and drive cross-functional alignment will be key to your success in this role.
• If you're passionate about building long-term strategic partnerships and delivering measurable value to clients and love supporting developers and publishers in scaling their business through seamless, trusted partnerships we would love to hear from you!
• Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
• For more information, visit xsolla.com.