Supervisor, Customer Service

Austin, TX, United Statesfull timeOn Site

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mid

H1B: yes

AbbVie Supervisor, Customer Service at AbbVie leads a medium-sized customer experience team to deliver excellence in customer interactions. The role involves setting performance goals, coaching, and collaborating to improve training and customer service.

Responsibilities

Fosters the growth of individual team members by building strong relationships and works to build customer relationships by creating a positive customer experience.
Sets performance goals, tracks and evaluates performance; coaches, develops and trains team.
Creates bench strength and career progression opportunities for the team based on the CXR Career Blue Print.
Ability to work and lead initiatives without day to day supervision.
Able to prioritize and manage competing priorities to ensure deadlines are met.
Attention to detail and follow-through on execution.
Solves problems based on practice and precedent.
Ability to take initiative and make independent and timely decisions.
Excellent verbal and written communication skills.
Collaborates with Trainers to continuously improve the Training Curriculum and Training experience.
Collaborates with external temp/contingent agency as needed.
Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Builds knowledge of the organization, processes and customers.

Qualification

Required

2–3 years’ experience leading people in a customer service or customer facing environment

Benefits

Dental
Vision
401(k)
PTO

Company

AbbVie

View company page

10000+ employees

Pharmaceuticals

Founded 2013

Source: smartrecruiters

Active within the past hour

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