Act as a technical expert and advisor to more junior Systems Operations Engineers

At an escalated tier, monitor the state of platform services and stability via telemetry and alerts; triage issues, escalate to engineering teams as needed

Work collaboratively with development teams to facilitate issue remediation

Manage remediation task workflow

Proactively update and improve Systems Operations documentation and runbooks

Increase the effectiveness of the incident response process by defining and measuring relevant metrics

There may be periodic weekend coverage requirements

Who We are Looking For

Undergraduate degree or relevant substitute experience

6+ years relevant work experience in Technical and/or Application Support with strong knowledge of services support and troubleshooting

The Systems Operations Engineer will either possess or be excited to learn a number of skills...

Technical Proficiency:

Systems Operations Engineer

Responsibilities

Qualification

Required

Benefits

Company

The Trade Desk

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