Browserbase is excited to hire a Technical Customer Success Manager to own long-term customer relationships while helping teams successfully implement and expand their use of Browserbase.

You’ll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up.

At Browserbase, we’re deeply customer-obsessed. This role is about leading with empathy, building real, long-term partnerships, and helping our customers succeed in meaningful ways.

Own the post-sale lifecycle from onboarding through renewal and expansion

Read code, understand architectures, and debug issues alongside our customers

Continuously improve customer workflows to ensure they’re getting real, measurable value from Browserbase

Build long-term relationships with technical stakeholders (engineers, product leaders, founders)

Partner with Product and Engineering to communicate customer needs and feedback

Drive product adoption and identify expansion opportunities

Proactively identify at-risk accounts and build recovery plans

Own renewal outcomes end-to-end, including: build the ROI case, navigate objections, and close renewals with or without Sales involvement

Create customer success processes, documentation, and playbooks that scale

Technical Customer Success Manager (TCSM)

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Browserbase

More roles at Browserbase