Cssmerge Robotics Support Engineer responsible for diagnosing and resolving complex system issues across an autonomous truck fleet. This role involves log analysis, debugging, and developing tools to improve system reliability.
Responsibilities
We're seeking a technical detective who thrives on solving complex software and systems issues across our autonomous truck fleet. This role focuses on providing critical technical support and root cause analysis, working closely with our robotics, hardware, software, and operations teams to ensure reliable autonomous operations.
You'll be the person teams turn to when they encounter unusual system behavior or complex issues. Success in this role means not just solving immediate problems, but building our capacity to diagnose and resolve issues systematically. You should be excited about diving into logs, reproducing edge cases, and uncovering the root cause of perplexing system behaviors. If you thrive on finding really juicy hardware/software/system interaction bugs, we would love to hear from you.
This role will require travel (up to 5%) and late night availability.
Answer questions live from customers and the Pronto operations team during production
Investigate and resolve complex system behaviors across our autonomous truck fleet through log analysis, reproduction testing, and systematic debugging
Support hardware and software teams by developing reproduction cases, analyzing system logs, and isolating root causes
Create automated test suites and tools to validate system behavior and accelerate troubleshooting
Build monitoring and diagnostic systems to help identify and track issues across the fleet
Document investigations and solutions to build our knowledge base
Provide technical guidance to cross-functional teams on system behavior and debugging approaches
Work with the operations team to improve diagnostics and enable them to diagnose and solve common issues
Provide information to software and hardware teams about common issues to ensure they are understood and fixed
Qualification
What Sets You ApartSensors and actuators such asNetworking / communicationsPerception / machine learning
Required
2+ years of relevant non-internship work experience
Demonstrated ability to solve complex technical issues through methodical investigation and creative problem-solving
Experience working with large-scale logs and data analysis
Strong communication skills and ability to explain complex technical issues clearly
Experience with Linux systems and debugging tools
Experience working with hardware systems
Experience writing code in C++ and Python
What Sets You Apart
Deeper experience working with at least one piece of an autonomy stack:
Sensors and actuators such as: cameras, GPS, motors, encoders, etc.
