Enablement Lead, Government at OpenAI · LumiJobs

Responsibilities

The Enablement Lead, Government is a specialist role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering experiences that support repeatable adoption frameworks, drive sustained activation, expand the breadth and depth of usage, and produce measurable value for government organizations.
This role sits at the intersection of enablement, education, adoption, community, content, and customer experience. It blends strong product fluency, instructional design, customer advisory, and a deep understanding of public service. You will lead live workshops, deliver enablement programs, and design adoption interventions for audiences ranging from front-line public servants and technical practitioners to senior government leaders.
Success in this role means accelerating customer confidence, increasing product adoption, supporting successful launches and deployments, and helping government organizations translate product capabilities into tangible mission outcomes. You will own outcomes related to activation and sustained usage while helping shape how OpenAI enables and supports public-sector customers at scale.
This role is based in San Francisco or Washington, D.C. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees. Travel and regular work from government customer sites are required.
Own the enablement of OpenAI products, including ChatGPT Enterprise and Agents, helping define effective patterns for responsible adoption across government organizations.
Lead government customers through the full enablement lifecycle, from initial onboarding and activation through expansion, optimization, and long-term adoption.
Define and manage structured enablement and deployment programs with clear goals, milestones, owners, and measures of success.
Design and deliver high-impact engagements—including onboarding sessions, advanced capability training, executive briefings, academies, hackathons, listening sessions, and hands-on mission or workflow labs—for audiences ranging from senior leaders to front-line staff.
Guide government leaders, champions, technical teams, and working teams through organizational change by building confidence, establishing effective habits, and translating product capabilities into practical workflows and mission outcomes.
Serve as a subject matter expert for designated products, roles, or government mission areas, building deep expertise and identifying emerging public-sector use cases for new product capabilities.
Develop government-specific learning journeys, training materials, playbooks, FAQs, demonstrations, use cases, customer impact stories, and communications that enable high-quality adoption programs to scale.
Provide timely education for product launches, new features, and capability rollouts, translating product updates into clear and practical relevance for government users.

Enablement Lead, Government

Responsibilities

Benefits

Company

OpenAI

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