Spaceport Operations Specialist

Starbase, TXfull timeOn Site

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H1B: no

SpaceX Spaceport Operations Specialist leads housing accommodations, hotel operations, transportation, site amenities, and customer service at SpaceX. The role includes coordinating service operations, monitoring staff, and ensuring excellent customer service standards.

Responsibilities

Oversee Spaceport Village operations, including leasing/rental housing and hotel operations, transportation, amenities, and events
Monitor quality and consistency of Spaceport operations by setting and enforcing standards while inspecting and routinely walking areas of responsibility
Train staff on customer service, anticipating guest needs, and problem resolution
Enforce proper safety practices with staff and leads
Coordinate and enhance time management for the team
Monitor financial activities for Spaceport Operations, strategically driving revenue and improving operating costs
Create and maintain in-person and online training materials
Oversee performance management for Spaceport Operations staff
Assist in all aspects of project implementation to build out Starbase Village as needed, including aesthetic industrial design improvements
Provide campus-wide reporting on departmental spend, ticketing, and other metrics as requested
Obtain multiple bids from competing contractors by creating scopes of work
Perform job walk-downs with vendors, engineers, supervisors, and managers

Qualification

Excellent communication skillsStrong knowledge of room inventoryExperience in a corporate environment

Required

High school diploma or equivalency certificate
2+ years of experience within the hospitality or operations industry

Preferred

Experience opening new operations and/or creating operational procedures from the ground up
Experience leading a team within the hospitality or operations industry
Advanced knowledge of customer service and problem resolution
Experience with Microsoft Office and Outlook
Excellent communication skills, both written and verbal
Strong knowledge of room inventory, housekeeping processes, guest service, and transportation operations
Experience in a corporate environment
Proficient knowledge of human resources management

Company

SpaceX

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Source: greenhouse

Active within the past hour

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Spaceport Operations Specialist at SpaceX · LumiJobs