Senior Director, IT Product Management — GTM & Customer Experience at Rubrik · LumiJobs

Responsibilities

We are seeking a visionary, product leader to own the AI-driven transformation of the platforms powering Rubrik's Go-To-Market (GTM) and Customer Experience (CX) capabilities. This is a hands-on leadership role — architect and player-coach, accountable for the end-to-end product vision, agentic system design, and delivery of intelligent experiences across the revenue lifecycle, from prospect to quote to cash to renewal and support. You will lead a team of product managers and partner deeply with engineering to move beyond traditional SaaS UIs toward multi-agent orchestration.
North Star: Redesign how Rubrik sells, partners, launches products, and serves customers as an AI-native, agentic system — not incrementally better SaaS screens, but autonomous workflows that own outcomes. You are the product leader who turns that ambition into a shipped, governed, measurable reality — and who raises the craft of AI product management across the GTM and CX estate.
Own the multi-year product vision and roadmap for embedding advanced AI across the entire GTM and CX stack; translate corporate strategy into a rigorously prioritized portfolio of AI initiatives, each grounded in measurable business impact.
Bring hands-on mastery of the GTM and CX domains — ,Quote-to-Cash (Q2C), partner motions, and post-sale onboarding and support — and use it as the source of truth for every design decision.
Redesign the process from first principles before introducing tooling or agents — simplify, standardize, and remove steps that exist only to serve legacy systems.
Re-imagine Q2C and NPI as clean, measurable flows; only then apply automation and agentic orchestration to the steps that remain.
Instrument every process so cycle time, productivity, and value delivery are visible and improvable.
Define the data contracts and master-data alignment across Salesforce, CPQ, ERP/billing, and CX systems so decisions and agents act on a single, fit-for-purpose source.
Balance innovation velocity with stability, scalability, and technical-debt reduction so improvements compound instead of creating new seams.
Advance the organization from an AI-native, AI-first posture to true agentification — business processes that operate as governed, multi-agent systems with human-in-the-loop control.
Earn it in the right order: Agentification does not happen without process fit and data fit. Redesigned, instrumented processes and fit-fo
Sequence the roadmap around lighthouse beachheads where each build retires a legacy path rather than running beside it.

Senior Director, IT Product Management — GTM & Customer Experience

Responsibilities

Benefits

Company

Rubrik

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