Sierra Product Manager, Agent Development - Public Sector at Sierra building AI agents for government institutions. Partners with engineers and customers to deliver mission-critical AI solutions.
Responsibilities
Build enterprise-grade AI agents for government institutions: As an Agent Product Manager at Sierra, you will partner directly with our engineers and public sector customers to build and ship AI agents that serve people across high-stakes, mission-critical interactions. These agents will help constituents navigate complex programs, complete important tasks, and get timely, trustworthy support while meeting the security, accessibility, and reliability standards government work demands.
Discover where agents can make the greatest impact: Ground-up discovery is a critical part of the role. Work closely with federal and state institutions to understand their missions, operating constraints, constituent needs, and service-delivery workflows. Identify and prioritize new opportunities for AI agents to improve access, responsiveness, and outcomes.
Engage with customers at every level: Become a trusted advisor to public sector leaders and a hands-on partner to their working teams. Discover and assess requirements, prepare and present demonstrations, navigate technical and operational challenges with customer counterparts, and continuously improve agents to fit each institution’s policies and workflows.
Own outcomes from concept through production: Translate mission goals into a clear product strategy, roadmap, and measurable definition of success. Coordinate across customer stakeholders, engineering, design, research, security, and operations to take agents from initial concept through launch and ongoing iteration.
Shape the platform and public sector roadmap: Your direct work with government institutions will guide the evolution of Sierra’s core platform. Surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform teams to shape the future of AI agent development for the public sector.
Help build Sierra’s public sector business: Partner closely with public sector leadership on market strategy, product investments, and repeatable approaches that allow the team to scale quickly while preserving the trust and craftsmanship our customers expect.
Example projects
These are examples of projects our healthcare team has worked on:
Build agents that help people understand eligibility, apply for benefits, check case status, and navigate complex social-service programs.
Develop secure reporting experiences that make it easier to report fraud, waste, abuse, or other concerns and route each submission appropriately.
Create voice and chat agents that answer questions about licenses, permits, taxes, public records, and other high-volume government services across languages and channels.
Design proactive and long-horizon agents that keep constituents informed, collect missing information, and guide them through multi-step government processes over time.
