Customer Support Agent

São Paulo · Remotefull timeRemoteentryH1B: no

Arq Customer Support Agent at ARQ handling customer complaints swiftly and providing tailored solutions. Collaborate with the team to solve customer problems and propose product improvements.

Responsibilities

Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.
Solve problems: solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.

Qualification

Fluency in English and PortugueseProblem Solving skillsResourcefulnessAbility to work well as part of a team

Required

Fluency in English and Portuguese, verbal and written
At least 2 years of experience in Customer Support
Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution
Eager to work hard and go the extra mile to make our customers happy
Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ