Cssmerge Field Service Technician at Cssmerge performing on-site installation, maintenance, and repair of autonomous vehicle hardware and software. Provide customer support and document service activities.
Responsibilities
Installation & Deployment
Perform on-site installation of Pronto hardware and software solutions, including sensor systems, drive-by-wire (DBW) kits, power integration, and vehicle interfaces.
Install peripheral hardware such as network stations, gate systems, and office infrastructure.
Conduct system calibrations and validation tests to ensure installations meet operational standards.
Coordinate with customer teams on training and technical maintenance.
Preventive Maintenance
Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact.
Troubleshooting & Repair
Diagnose and repair hardware, software, and connectivity issues in the field.
Customer Support
Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.
Qualification
5+ years of experience in field serviceProficiency with hand toolsAssociate degreePhysical RequirementsAbility to lift up to 50 poundsCapable of standing
Required
5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
Comfortable working independently in field environments and with minimal supervision.
Excellent interpersonal and communication skills.
Willingness to travel up to 75% to customer sites.
Preferred
Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations.
Associate degree, trade school, or technical college certification in a relevant field (e.g., electrical, mechanical, mechatronics, automotive technology)
Familiarity with Linux-based systems and remote diagnostics.
OSHA 10 or equivalent safety certification.
Physical Requirements
Ability to lift up to 50 pounds.
Capable of standing, bending, and working in and around vehicles for extended periods.
Comfortable working outdoors in varying weather conditions.
