Build and Own Engineering Onboarding

Design and launch a structured, role-based onboarding program for new FAE hires, taking engineers from environment setup through meaningful technical contribution within their first 30 days.

Define fully ramped success criteria by role and communicate them clearly to new hires and their managers.

Own and Govern the Engineering Knowledge Base

Audit, consolidate, and maintain the authoritative technical knowledge base for customer-facing engineering, eliminating fragmentation, broken link chains, and stale documentation.

Establish a review cadence to keep content current as the platform evolves; tag owners and set expiration dates for key docs.

Create a clear document hierarchy so engineers always know which resources are canonical and which are deprecated.

Work with internal experts to surface the right documentation for the right audience, distinguishing what a new hire needs on Day 1 from what an established engineer needs to go deep.

Drive Ongoing Technical Development (Everboarding)

Develop and maintain a recurring enablement cadence (live sessions, async updates, release summaries) that keeps tenured engineers up to date on new capabilities, product changes, and evolving enterprise use cases.

Identify readiness gaps through feedback loops with managers and new hires, and develop targeted content to close them.

Stakeholder Collaboration & Program Management

Program Manager, Technical Enablement

Responsibilities

Qualification

Preferred

Benefits

Company

Scale AI

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