Datadog Enterprise Customer Success Manager at Datadog driving product attachment and strong relationships with largest strategic customers. Acts as strategic partner and advocates for customer needs internally.
Responsibilities
Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
Own and project manage the on-boarding process for new customers
Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablemen and other technical teams to ensure consistent value delivery and messaging.
Qualification
Fluent in written and spoken English
Required
Customer-centric with 3+ years in a Customer Success or Account Management role
Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
Knowledgeable in working with Fortune 1000 companies and global brands across all industries
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
Experienced in the B2B tech space or with SaaS companies
Willingness to travel as needed to support customer engagements
Fluent in written and spoken English
Growth mindset by embracing change and AI tools
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
