Customer Success Manager

Jarkarta_remotefull timeOn Site

Apply on Employer Site

mid

H1B: no

Adjustjobs Customer Success Manager at Adjustjobs manages client relationships in Southeast Asia and ANZ to drive customer success and retention. The role focuses on adoption, growth, and advocacy of Adjust’s tools.

Responsibilities

As a Customer Success Manager you will be responsible for maintaining a strong relationship with existing clients SouthEast Asia and ANZ and ensuring their success through utilizing Adjust’s suite of tools. Your main goal is to focus on the success of your customers, enabling them to improve their business while increasing lifetime value for Adjust, customer satisfaction and retention. You will join a global team that is dedicated to putting customers first.
Your responsibilities:
Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
Enable successful roll-out of Adjust to customer employees
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
Identify opportunities for customers to act as Adjust advocates
Work with customers on contract renewals, upsells and expansion opportunities
Marshall resources across the Adjust org as needed to support customers needs
Represent the voice of the customer to inform our product roadmap
3+ years of experience in a client-facing role (Sales, Account Management, or Customer Success) within a SaaS, AdTech or MarTech company
Good knowledge of Mobile Adtech industry and Advertiser
Understanding of User Acquisition & App Performance Marketing