Lab Operations Manager, Systems Integration | Consumer Devices at OpenAI · LumiJobs

Responsibilities

As a Systems Integration Manager, you will lead the team responsible for device validation infrastructure, test automation, developer tooling, and lab operations. This is a player-coach leadership role: you’ll set technical and operational direction, build and develop a team of engineers and lab operations professionals, and stay close to the architecture and hardest systems problems.
We’re looking for a leader who combines strong technical judgment with people leadership, operational rigor, and experience building reliable systems for complex hardware-software products.
This role is based in San Francisco, CA. We use a hybrid work model of four days in the office per week and offer relocation assistance to new employees.
Lead and grow the team: Hire, manage, mentor, and develop engineers and lab operations staff responsible for test infrastructure, automation, device labs, and release validation.
Own validation strategy and release quality: Define the systems, processes, release criteria, metrics, and escalation mechanisms used to assess reliability and readiness across software, firmware, and hardware; drive improvements in test reliability, failure triage, and regression management.
Build scalable test infrastructure: Guide the development of a stable, all-purpose testing platform, automated test frameworks, hardware-in-the-loop systems, device orchestration, diagnostics, and developer tooling—while balancing dedicated rigs for technology-specific testing needs.
Scale lab and fleet operations: Ensure large-scale device fleets, test rigs, lab infrastructure, provisioning, maintenance, and capacity remain reliable and ready for engineering use; develop the processes, documentation, ownership models, and vendor partnerships needed to grow efficiently with the organization.
Set priorities and roadmap: Balance near-term release needs with longer-term investments in infrastructure, automation, scalability, and operational efficiency.
Partner across teams: Work closely with hardware, embedded systems, QA, reliability, and release teams to improve product testability and resolve cross-functional quality issues.

Qualification

You might thrive in this role if youBuild strong teamsWe are an equal opportunity employerFor additional information

Required

Experience leading engineering teams responsible for systems integration, test infrastructure, developer tooling, device quality, or hardware-software validation.
Strong technical background in software engineering, embedded systems, test automation, or systems engineering.
Extensive background in consumer hardware products and understand the challenges of validating software, firmware, and physical devices together.
You might thrive in this role if you:
Have successfully operated or scaled automated testing and hardware-in-the-loop environments.
Are comfortable using data and quality signals to make release decisions and prioritize engineering investments.
Have experience managing engineers while partnering closely with lab technicians, QA teams, vendors, or hardware operations teams.
Can move comfortably between technical architecture, operational problems, people management, and cross-functional execution.
Build strong teams, establish clear ownership, and create an environment where engineers can execute quickly without compromising reliability or quality.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Lab Operations Manager, Systems Integration | Consumer Devices

Responsibilities

Qualification

Required

Benefits

Company

OpenAI

More roles at OpenAI