Lab Testing Customer Service Representative

Required

• High school diploma or equivalent; some college preferred.
• Bachelor’s degree or applied experience in business or science. Studies in marketing, communications, microbiology, chemistry, food, pharmacology, or cosmetic sciences are a plus.
• 3 - 4 years of experience in customer service support, or client-facing experience.
• MS Office and typing proficiency; experience in Salesforce a plus.
• Strong problem-solving and critical thinking abilities.
• Knowledge of microbiology and chemistry terminology is desired.
• Ability to de-escalate challenging situations.
• Experience using CRM or support tools (e.g., Zendesk, Salesforce Service Cloud).
• Ability to read and comprehend instructions, correspondence, and memos and convert them into action.
• Effective verbal and written communication skills with strong problem-solving and decision-making skills.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Commitment to detailed, accurate, and timely results.