Operations Specialist I, Aerospace & Defense (US)

Required

• Prior logistics experience preferred, but not required — we'll train you on the platform, the workflows, and the judgment calls
• Strong written and verbal communication skills; comfortable on the phone with customers under time pressure
• High attention to detail — small errors in time-critical logistics have outsized consequences
• Ability to multitask and shift rapidly between competing priorities
• Comfortable following structured processes while also using judgment when a situation falls outside the standard playbook
• Willingness to obtain any certifications required for your assigned sector (e.g., Dangerous Goods handling, where applicable)
• Available to work the shift pattern required by your team, including some evenings, weekends, or holidays as the network requires
• Available for 2 weeks of training in person on-site in our Carlsbad, CA headquarters
• Advancement to Operations Specialist II
• Advancement is a gate, not a timeline — tenure alone doesn't move you forward. To advance to OS II, you'll need to demonstrate all of the following:
• Minimum of 6 months in the OS I role
• Consistently meeting or exceeding OS I performance standards, tracked through ongoing 1:1 check-ins and confirmed at your first structured Semi-Annual Review (SAR)