Site Service Representative

Remote Workersfull time

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Remote

H1B: no

Advancedtechnologyservices Site Service Representative at Advancedtechnologyservices managing repairable parts and customer service at factory sites. Implements ATS processes and identifies opportunities for process improvement.

Responsibilities

Implements standard ATS processes for the customers’ repairable parts management and identifies opportunities for process improvement at customer site(s)
Identifies, captures, and processes repairable parts at the customer’s site(s)
Maintains warranty information for all repairable parts at the customers’ site
Serves as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs
Documents and presents cost savings opportunities to the customer(s)
Develops relationship with key customer employees and uses knowledge to grow business within the site(s)
Prepares and presents metrics and reporting to customer(s) and manager

Qualification

High school diploma or GEDStrong customer service skillsBasic sales and persuasion skills

Required

High school diploma or GED
Previous experience working in a factory environment
Strong customer service skills
Basic sales and persuasion skills
Ability to recognize part numbers and to distinguish among different types of parts on a basic level
Proficiency with computers and basic inventory/maintenance applications
Familiarity with process improvement methodologies, such as Six Sigma or Lean

Benefits

Dental
Vision
401(k)
PTO
Tuition

Company

Advancedtechnologyservices

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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