We're looking for a Senior Manager of Field Quality to own what happens after hardware ships. You'll lead the team that watches fleet health, triages returns, finds root cause, and drives fixes into design and into our supply base.

This is the feedback half of the loop. Reliability test tells us what we think will break. The field tells us what actually breaks — usually in a way the test protocol didn't anticipate. Your job is to see it early, sort out what matters, and get it fixed.

You'll build the team as the fleet scales from thousands of units to hundreds of thousands.

Own fleet return rate. Set targets, report the real numbers, and be accountable when a failure mode starts trending.

Lead and grow the team. Hire and develop field quality, failure analysis, and test engineers and technicians. Set the technical bar.

Drive root cause to closure. Field signal, RMA triage, teardown, failure recreation, corrective action, verification in the fleet. Personally lead the investigations that matter.

Make the field calls. Swap, pull, stop ship, firmware mitigation, retrofit campaign. Own the analysis and the execution.

Fix it in design. Turn field failures into design changes with evidence. Bring the field's data into design reviews and hold the change through implementation.

Own the data. Dashboards, failure taxonomy, and Paretos that say what is actually breaking and at what rate. The Pareto is only worth anything if the failure coding is honest.

Partner on supplier performance. Close loop with supplier industrialization on 8D/CAPA, and scorecards.

Own the FA lab. Build the tooling and methods to recreate field failures and confirm fixes.

Manage cost of poor quality. Warranty spend, truck rolls, and scrap are engineering metrics.

Senior Manager, Field Quality

Responsibilities

Qualification

Required

Preferred

Company

Base Power

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