We are seeking a Lead Level 2 Data Center NOC Engineer to provide technical leadership and operational ownership across modular, edge, and distributed data center environments. This lead role acts is responsible leading incident response, mentoring NOC staff, and ensuring uptime of critical infrastructure including power, cooling, and networking systems. The ideal candidate combines deep hands-on troubleshooting with strong leadership, communication, and process ownership.

This position may be performed remotely in the U.S. The Greater Seattle Area is strongly preferred, given Armada's operations and the collaborative nature of the role.

Shift & Operational Leadership:

Act as the senior technical lead on shift, guiding and supporting L1 NOC technicians.

Serve as primary escalation point for incidents until resolution or handoff to L3 Engineering.

Lead shift handovers, prioritization, and operational decision-making.

Mentor and coach junior NOC staff and support onboarding.

Represent the NOC during cross-functional incident bridges.

Incident Command & Reliability:

Serve as Incident Commander for medium to high-severity incidents.

Own end-to-end incident lifecycle: detection, triage, mitigation, communication, and resolution.

Drive root cause analysis (RCA) and corrective actions for recurring issues.

Lead Data Center NOC Engineer

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Armada

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