Manager, Applied AI Engineering (Digital Natives) at OpenAI · LumiJobs

Responsibilities

We are seeking a Manager, Applied AI Engineering (Digital Natives) to lead the team responsible for the technical success of our most strategic technology and software customers in the Americas.
As a manager, you will set the strategy and operating model for the team, coach and develop engineers, and serve as a senior technical partner to customers and internal stakeholders. You will work closely with Sales, Product, Engineering, and Research to connect what we learn from customers with OpenAI’s product direction and help customers take advantage of our newest capabilities.
Success in this role will be measured by meaningful production applications, sustained adoption and usage, strong customer outcomes, and technical patterns and insights that can be applied across the broader Digital Natives segment.
This role is open in our San Francisco office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
Own the strategy and operating model for the Digital Natives Applied AI Engineering team, ensuring alignment with OpenAI’s objectives and the evolving needs of technology and software customers.
Lead, hire, mentor, and develop a team of high-performing Applied AI Engineers responsible for delivering meaningful technical and customer outcomes.
Guide the team in working hands-on with customers to identify high-impact use cases, design and build AI applications, solve technical challenges, and scale successful solutions into production.
Partner closely with Sales to prioritize technical engagement across strategic customers and identify where Applied AI Engineering can unlock adoption, usage, and long-term customer growth.
Serve as a senior technical partner and escalation point for priority customers, building trusted relationships with engineering leaders, CTOs, and other executive stakeholders.
Represent the technical voice of Digital Native customers by synthesizing insights around model performance, developer experience, product gaps, emerging use cases, and technical blockers for Product, Engineering, and Research.
Translate recurring customer needs and successful implementations into repeatable technical patterns, reference architectures, playbooks, tooling, and best practices that allow the team to scale its impact.
Coach Applied AI Engineers on technical quality, customer judgment, prioritization, executive communication, and cross-functional partnership.

Manager, Applied AI Engineering (Digital Natives)

Responsibilities

Benefits

Company

OpenAI

More roles at OpenAI