Sardine Account Manager at Sardine managing customers and acting as their stakeholder to maximize product value. Collaborate with teams to meet risk, fraud, compliance, and payment needs.
Responsibilities
Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.
Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
Speak knowledgeably and advise on best practices relating to fraud and compliance
Build, monitor, and communicate KPIs to clients.
Provide strategic analysis and critical thinking as we plan long-term expansion.
Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.
Qualification
Domain experience in fraudPrevious customer-facing experience
Required
1+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred
Strong presentation skills for both virtual and in-person meetings with various stakeholders
Previous customer-facing experience, preferably with a technical product
Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders
Proficiency in using business intelligence tools
Your analytical skills are second to none; you excel at number crunching and drawing insights
You're capable of translating complex strategies into actionable processes and outcomes
You're a natural at building relationships and collaborating with others
You constantly think about ways to improve processes
You love making customers more efficient as much as we do!
