Engagement Manager at Code Metal · LumiJobs

Responsibilities

Code Metal sells a technically complex, premium product into high-stakes defense environments, and our customers expect a level of service that matches. We're looking for an Engagement Manager who sets the standard for white-glove delivery: someone who owns the customer relationship and the delivery engine behind it, from pre-proof of concept through production deployment.
This is not a passive account management role. You will be the connective tissue between our customers, our engineers, our product managers, and our growth team, running disciplined project delivery while building stakeholder trust that keeps engagements on track when complexity surfaces and continues to deepen customer relationships.
Own end-to-end engagement delivery. From pre-POC scoping through production deployment, you are accountable for project plans, milestone tracking, risk identification, and on-time delivery across all active accounts.
Manage customer relationships at every level. Establish credibility before issues arise, set and manage customer expectations early and often, and serve as a calm, reliable presence when deployments get complex.
Run structured project governance. Define engagement timelines, milestone frameworks, and communication cadences.
Stabilize first-of-kind deployments. Triage issues with product and engineering, set honest expectations with customers, and turn complex rollouts into confidence-building moments that strengthen the relationship.
Flex across whatever the engagement demands. Contract coordination, requirements clarification, technical scoping, escalation management - do what needs to get done to move things forward.
Build repeatable playbooks. Support multiple accounts simultaneously and document what works to develop engagement frameworks that scale Code Metal's delivery capacity without sacrificing quality.
Close the loop internally. Surface customer friction to the product and engineering teams, partner with Growth on expansion and renewals, and ensure internal decisions are grounded in what's actually happening in the field.

Engagement Manager

Responsibilities

Qualification

Required

Benefits

Company

Code Metal

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