Aloyoga Sales & Service Lead at Aloyoga responsible for elevating guest experience and leading sales floor operations. Manage team performance, client relationships, and business metrics to achieve sales targets.
Responsibilities
Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
Continue to build the client relationship daily with our customers
Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
Leads by example and inspires staff in daily operations and guest experience.
Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)
Qualification
Values feedbackAbility to liftCompetitive medical401K with company matchingMonthly Store Incentives
Required
Values feedback, receptive to receiving feedback and eager to provide
Self-motivated with a desire to achieve results and excel individually, and as a team
Excellent interpersonal and written communication skills
Aligns with and embodies ALO’s Guiding Principles
Requires constant movement in an around all areas of store
Ability to lift, push, carry or otherwise move up to 50 pounds
Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
Ability to stand and move for an entire shift
Generous ALO employee discount and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents
