Director of Clinical Operations

Required

• Design and own the operational infrastructure that makes provider network growth feel frictionless, built to scale from hundreds of providers to thousands
• Lead multi-state provider credentialing, licensing and cross-licensing, including our APRN collaboration agreement program across all active states
• Build and maintain systems for delivering provider performance data, dynamic availability management, and capacity and utilization tracking
• Drive knowledge management systems that reduce tribal knowledge and create self-serve resources for providers and internal teams
• Lead margin performance and provider compensation strategy
• Translate strategic goals into concrete operational plans, and activate your team to execute reliably
• Own the provider lifecycle
• You lead the teams that make or break whether our provider network scales effectively and efficiently, from forecasting all the way through the provider journey.
• Own the end-to-end provider experience from hiring through credentialing, onboarding, training, clinical performance management, and offboarding; build a scalable and high quality funnel that can achieve 2-3x provider growth without a proportional increase in operations resourcing
• Partner cross-functionally with Growth, Recruiting, Payer Operations, Clinical Management, and Product to eliminate friction at every handoff
• Build the data visibility, dashboards and accountability structures that allow leadership to identify and act on network performance trends and bottlenecks in real time
• Identify where manual, error-prone processes exist and lead the charge to automate or systematize them