As a Fraud Operations Manager, you will play a critical, strategic leadership role responsible for overseeing operations across multiple Fraud Operations teams and pods, including those focused on disputes and compliance work. You will lead and develop people leaders and Individual Contributors (ICs) and be accountable for defining and executing a strategy to improve team function and drive scalable efficiency. A primary focus is cultivating a high-performance, psychologically safe culture that ensures teams meet business objectives, including productivity and accuracy, while fostering a strong sense of belonging, inclusion, and personal development.

Lead & Develop Talent

Lead, coach, and develop a group of people leaders and Individual Contributors (ICs) across multiple, specialized teams/pods, providing ongoing feedback, performance management, and career development to build long-term organizational capability.

Drive team performance using key metrics such as productivity, quality, customer outcomes, and service levels

Foster a high-performing, engaged team environment that operates effectively in a fast-paced, evolving environment

Partner with recruiting to hire, onboard, and retain top talent

Set Strategy & Own Program Performance

Define and champion a clear operational strategy and roadmap to significantly improve the function, efficiency, quality, and compliance of your assigned teams/pods.

Drive operational excellence by leveraging domain expertise to identify and implement transformational changes and efficiencies that simplify investigator workflows.

Ensure full accountability for service levels and productivity of assigned areas, proactively managing queue health through data-driven burn down plans to maintain a healthy buffer.

Drive Cross-Functional Alignment

Translate broader business goals into clear team-level objectives, providing clear, transparent communication to ensure operational alignment.

Manager, Fraud Operations

Responsibilities

Benefits

Company

Affirm

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