Action an assigned queue of at-risk drug/OHS reports and determine the right outreach for each case

Proactively notify customers on canceled reports, TAT-breaching cases, and other at-risk statuses before they become escalations

Call clinics directly to push stalled results or missing documentation, using coordination and judgment to get movement

Send scheduling and status nudges directly to candidates for a defined set of outreach triggers

Use discretion to deviate from standard process when a situation doesn't fit the SOP, documenting the resolution to strengthen the process going forward

Identify recurring failure points and flag them as process gaps to the broader program

2+ years in a customer-facing, vendor-facing, or coordination-heavy role

Experience in clinic, drug and occupational health, or background-screening a plus

Comfortable on the phone for extended periods, persistent without becoming pushy

HIPAA awareness and sound judgment about what PII/PHI to share or request in a clinic conversation

Strong problem-solving skills and comfort operating in ambiguity where SOPs don't fully cover the situation

Track record of identifying patterns and escalating them, rather than just closing the case in front of you

Drug & Occupational Health Screening Investigator

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Checkr

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