Assort Health builds specialty-specific AI agents for patient access — scheduling, triage, intake, referrals, refills, eligibility, and payments. We recently raised a $120M Series C led by Menlo Ventures at a $1.2B valuation, and revenue has grown 20x in 15 months.

This is a high-exposure operations role supporting our VP of APM across the business side of AI operations. You will build the tooling, reporting, and processes that keep agent quality high and let our team run implementations efficiently — and you will own the operating rhythm of the account portfolio, from weekly business reviews to enablement to the hiring pipeline. You make the whole APM organization run better.

Data and reporting. Own the dashboards and metrics the VP of APM and customers rely on — containment, resolution, PSAT, implementation velocity — reported on a reliable cadence.

Automation and tooling. Build the tools and automations that keep agent quality high and make implementations faster. If the team does something twice by hand, you build the fix.

Weekly business review. Lead the WBR across all accounts — strategic, enterprise, and mid-market — with a clear read on health, risk, and next actions for each.

Enablement. Partner with the Enablement lead to drive training, playbooks, and readiness across the APM team.

Hiring pipeline. Support recruiting operations for the APM org — pipeline tracking, scheduling coordination, and candidate experience.

Cross-functional coordination. Work daily with Finance, Sales, Customer Service, and Implementation to keep accounts unblocked and information flowing.

AI Operations Manager

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Assort Health

More roles at Assort Health