Own assigned Starlink Transit accounts and sites from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact

Hit and exceed revenue targets on time by tracking readiness, shipments, licensing, activations, and payments, and by raising risks early when dates or dollars may slip

Keep internal systems current so account status, site status, risk, and opportunity are visible in one place

Monitor account health—including contract compliance, statements of work, KPI performance, invoicing, logistics, site licensing, and the customer relationship—to prevent delayed cash or churn

Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery

Build account plans that define current state, a healthy account, and the next dollar of revenue

Identify expansion, additional sites or capacity, follow-on statements of work, and new ways customers can use Starlink Transit

Facilitate leadership business reviews that connect Starlink performance to customer results

Forecast retention and revenue for the book so leadership can plan against a real number

Bring customer feedback into SpaceX and work with engineering, support, finance, operations, and market access to reduce errors across accounts and sites

Treat each site as a project through activation—coordinate hardware, licensing, installation partners, and internal teams until the site is live and billing

Help shape how we operate Transit at scale, including onboarding, order tracking, and getting paid

Starlink Customer Success Manager (Transit)

Responsibilities

Qualification

Required

Preferred

Company

SpaceX

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