AI Tool Support Engineering Lead

Arlington, VAfull time

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On Site

senior

$91k–$185k

H1B: no

Accenture Federal Services AI Tool Support Engineering Lead at Accenture Federal Services manages user support and program management for an AI-powered coding assistant. The role includes helpdesk support, resource management, and delivering application services.

Responsibilities

Manage T1/T2 helpdesk support and GenAIHub program inquiries
Maintain communication channels and deliver white glove application services
Manage AFS Portal, DevHub, and newsletter intranet resources
Support new releases of AFS Code Cred and related applications
Enable Model Services, IAM Configurations, and Vendor Platform Support

Qualification

Customer Support & Service (Advanced)Helpdesk ticketing systems (ServiceNowIssue trackingTechnical writing and documentationContent management systems (SharePoint

Required

Customer Support & Service (Advanced)
Helpdesk ticketing systems (ServiceNow, Jira Service Management, Zendesk)
T1/T2 support methodologies and escalation procedures
Customer service best practices and SLA management
Issue tracking, documentation, and resolution
Communication & Content Management (Advanced)
Technical writing and documentation
Content management systems (SharePoint, Confluence, WordPress)
Email marketing and newsletter platforms
Stakeholder communication and relationship management
AI Coding Assistant Knowledge (Intermediate)
Understanding of AI code generation tools and workflows

Company

Accenture Federal Services

View company page

10000+ employees

Consulting

Founded 1989

Source: greenhouse

Active within the past hour

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