Acds Customer Experience & Sales Ops Intern at Acds supports the sales funnel and customer lifecycle for Naukr AI in Bentonville, Arkansas. The role includes customer onboarding, CRM data operations, and lead generation support.
Responsibilities
In this dual-focused internship, you will gain hands-on exposure to the entire technology sales funnel and customer life cycle. You will support lead generation, participate in discovery calls, assist with customer onboarding, and help collect product feedback to ensure high satisfaction rates. This is an ideal position for someone passionate about sales
strategy, relationship-building, and software technology.
Customer Experience:
o Assist with customer onboarding, ensuring new clients set up and adopt the product smoothly.
o Respond to customer inquiries via chat, email, or ticketing systems to deliver quick, effective solutions.
o Gather customer feedback, identify common pain points, and share actionable insights with the product and sales teams.
o Help analyze customer satisfaction metrics (NPS, CSAT) and contribute to customer retention initiatives.
CRM & Data Operations:
o Maintain and update prospect and customer records in our CRM software (e.g., Salesforce or HubSpot).
o Help track key sales and CX performance indicators (KPIs) to optimize overall workflows.
Sales Operation & Lead Generation Support
o Research target industries, accounts, and decision-makers to build targeted outreach lists.
