Sr. Software Quality Operations Engineer

Required

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, Systems Engineering, or a related technical field.
• 8+ years of experience in software quality, quality operations, program quality, software validation, issue management, technical program management, or a related technical discipline.
• 5+ years of experience managing cross-functional issue resolution, quality reporting, KPI management, quality governance, or program execution activities.
• Strong understanding of software development, validation, release processes, defect management, and corrective-action workflows.
• Experience managing issue triage, corrective actions, executive escalations, and quality governance activities.
• Hands-on experience with Jira, Confluence, QUAL, dashboards, KPI reporting, and project-tracking tools.
• Strong analytical skills with the ability to identify trends, risks, recurring issues, and process improvements using quality data.
• Excellent written and verbal communication, presentation, and stakeholder-management skills.
• Demonstrated ability to coordinate large cross-functional teams and drive execution through influence, ownership, and accountability.
• Ability to read, write, speak, and understand English sufficiently to perform the essential duties of the position, including understanding work instructions, safety procedures, and job-related communications.