Staff Software Engineer, Enterprise Apps

US - Remote Zone 1 (Job Requisitions Only)full timeRemotesenior$218k–$257kH1B: yes

Coinbase Staff Software Engineer on the Agent Engagement and Experience team building customer experience platforms for CX agents. Responsible for architecting distributed backend systems and mentoring engineers while improving customer satisfaction and compliance outcomes.

Responsibilities

Architect and deliver distributed backend systems and foundational infrastructure components, including dynamic configuration, container orchestration, and secrets storage, using Golang, gRPC, TypeScript, and React
Lead technical direction for the team by defining strategic roadmaps with engineering management and stakeholders, translating ambiguous problems into clear architectural plans with measurable outcomes
Build and scale high-reliability services that streamline CX agent workflows and compliance processes, owning end-to-end delivery from design through production deployment
Mentor engineers on design techniques, coding standards, testing practices, and operational best practices, raising the overall engineering quality bar across the team
Partner cross-functionally with teams across multiple time zones to identify platform improvements, foresee potential issues, and communicate complex technical concepts clearly to both technical and non-technical leaders

Qualification

Utilizes generative AI responsiblyPay Transparency Notice$218Application LimitEqual Opportunity EmployerUS ApplicantsAccommodations

Required

8+ years of software engineering experience, with demonstrated ability to architect and deliver distributed systems that solve ambiguous, high-impact problems
Deep proficiency in Go (Golang) and experience building scalable, high-traffic backend services in production, including API development (gRPC, GraphQL), event-driven architectures (Kafka, MQ), and SQL or NoSQL databases
Hands-on experience with cloud infrastructure and DevOps tooling such as AWS, Kubernetes, Terraform, and CI/CD pipelines (BuildKite or similar), including rate limiters, caching, load balancing, circuit breakers, and observability (metrics, logging, tracing)