Mid-Market Customer Success Manager at Brighthire · LumiJobs

Responsibilities

As a Mid-Market Customer Success Manager at BrightHire, you’ll own a portfolio of growing, high-potential customers and lead their success from post-sale handoff through renewal. This role is built for a CSM who thrives on creativity and autonomy — someone who can independently run their book of business while delivering a thoughtful, consistent customer experience.
You’ll guide customers through rollout, training, adoption, and long-term value realization, acting as a trusted partner to Talent and HR leaders as they embed BrightHire into their hiring workflows. Success in this role requires balancing efficiency with impact: leveraging scaled programs, data, and automation while knowing when to engage more deeply through live conversations, enablement sessions, and executive-level discussions.
This is a highly autonomous role with meaningful ownership over customer outcomes and commercial results. You’ll collaborate closely with Sales, Implementation, Support, and Product, while also shaping how BrightHire serves its Mid-Market customers through feedback, iteration, and continuous improvement. It’s an opportunity to have real influence — on your customers’ hiring outcomes and on the evolution of BrightHire’s customer success motion.
Own a portfolio of Mid-Market customers, leading all post-sale engagement from implementation handoff through renewal with clear accountability for outcomes
Drive successful rollout, training, adoption, and ongoing value realization across your book of business
Manage renewals end-to-end, positioning BrightHire’s value, ROI, and long-term partnership to drive retention and expansion
Deliver a consistent, high-quality customer journey using a blend of scaled programs (one-to-many content, playbooks, automated workflows) and targeted 1:1 engagement
Execute efficient, repeatable success motions while exercising strong judgment on when to lean in with higher-touch engagement
Leverage data, usage trends, and health indicators to proactively identify risk, expansion opportunities, and moments that matter
Build strong, trust-based relationships with key stakeholders, from day-to-day administrators to senior Talent and HR leaders
Act as a strategic advisor, helping customers align BrightHire to their hiring goals, change management needs, and interview strategy
Partner closely with Sales, Implementation, Support, and Product to ensure a seamless and coordinated customer experience

Mid-Market Customer Success Manager

Responsibilities

Company

Brighthire

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