Cargurus Account Manager Level 1 at CarGurus leads success, retention, and growth of a book of business throughout the customer lifecycle. The role involves consultative performance analysis and technical support for dealer partners.
Responsibilities
Partner with AE to support the shared book of business
Become a subject matter authority on all CarGurus products (Listings Packages & Digital Suite)
Complete post-sale onboarding for new dealerships and dealership personnel
Be data-driven in quantifying the value of our service to dealers and identifying opportunities for growth and improved results.
Educate dealers on how to maximize the value of the CarGurus platform by leveraging tools, reports, and best practices
When appropriate, work with the customer to follow up on technical, billing, and content issues
Advance cross-departmental collaboration (Support, Billing, Data Integrity, Product, and Engineering) to convey key issues and promote new insights within the CarGurus organization
Develop deep and wide-ranging relationships with dealership decision makers and staff, growing our span of influence and the number of CG Champions within the dealership
What you’ll bring
1–3 years of experience in Account Management, Customer Success, or Client Services, ideally supporting complex or strategic accounts.
A proven ability to drive retention and growth through strong relationship-building, consultative guidance, and insight-driven engagement.
Excellent communication skills, with comfort presenting data and recommendations to stakeholders at all levels.
