Sr. Technical Account Manager

Required

• Significant experience (7+ years) in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role.
• A track record of measurably improving customer outcomes across an Enterprise portfolio, for example, reducing churn risk, strengthening renewals, expanding adoption, or creating upsell and cross-sell opportunities through technical enablement.
• Demonstrated experience building integrations, automations, or API-based solutions, not only recommending them.
• Hands-on familiarity with Zapier or comparable automation and integration platforms.
• Experience owning complex technical relationships with Enterprise customers and communicating effectively with both builders and executives.
• A track record of building integrations, automations, or API-based solutions, not only recommending them.
• Strong working knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic.
• The ability to diagnose ambiguous, multi-system problems and design for production reliability, monitoring, recovery, and maintainability.
• Strong customer judgment, balancing immediate needs with technical feasibility, risk, scale, and long-term value.
• The ability to operate autonomously in an ambiguous environment: proactively identifying high-impact work, driving customer and team initiatives to completion across multiple internal teams.
• Hands-on experience with AI tools and a practical understanding of AI-assisted workflows, agentic systems, evaluation, oversight, and governance.
• At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.